FAQ’s

If you can’t find the information you’re looking for, please contact us here.

Orders

How do I cancel or amend my order?

All orders will be prepared or dispatched within 24 hours by our warehouse teams (all orders placed on Fridays, weekends and public holidays dispatched within 24 hours after the next working day). If for any reason you wish to cancel or make a change to your order we advise that you contact our customer services on customerservices@miravvi.com immediately after placing your order (Open from 9am to 5pm, Mon-Fri) we cannot guarantee that your order can always be cancelled or changed before it is dispatched. If you have placed an order in error and we cannot stop it being dispatched, we will of course arrange a free-return and refund for any unwanted product(s).

How do I return a product?

You can read more about our return policy here:
https://miravvi.com/returns/

How much is shipping?

Please visit https://miravvi.com/returns/ and https://miravvi.com/delivery/ to see a list of our shipping destinations & costs.

Can I view my order history? 

Yes you can, if you have created an account, simply log in to your account here: https://miravvi.com/my-account/

Products

Where are miravvi products manufactured?

miravvi products are manufactured in the UK to GMP Standards.

What is GMP Standards?

Good manufacturing practice (GMP) is the minimum standard that a medicines manufacturer must meet in their production processes. Products must:

- be of consistent high quality
- be appropriate to their intended use
- meet the requirements of the marketing authorisation (MA) or product specification

Good distribution practice (GDP) requires that medicines are obtained from the licensed supply chain and are consistently stored, transported and handled under suitable conditions, as required by the MA or product specification.

Please visit here:
https://www.gov.uk/guidance/good-manufacturing-practice-and-good-distribution-practice

Why miravvi products are suitable for us?

Our products are from the world’s efficacious natural ingredients
Plant based products
Organic products Certified by the Soil Association
Vegan products are accredited by the Vegetarian Society
Made in the UK to GMP standard and BRC Food Standards Accreditation
Non-GM Ingredients
No Artificial Colours or Flavours
Free from dairy, sugar, gluten, soya, wheat grains, nuts and derivatives
Trusted and certified suppliers around the world

What packaging do you use to be sustainable?

Amber Glass bottle – sustainable material of the glass that blocks UV light, the ultimate material for storing light-sensitive products, especially for natural herbs and foods

Environmentally friendly pharmaceutical packaging, 100% recyclable.

MY ACCOUNT

How do I register an account?

You can set up an account using your name, email and password by clicking here: https://miravvi.com/my-account/

What should I do if I forget my password?

You will need to reset your password by click Forgot Your Password? on the login page 

Are my personal details safe when I create an account?

Yes your personal details will remain safe at all times.
To find out more, please see our Privacy Policy here: https://miravvi.com/privacy-policy/